If an error or cancellation occurs:
Products that installed before the error or cancellation remain on the computer.
The product that was being installed at the time of the cancellation is rolled back, if possible, so that there are no partial installations.
Remaining products are not installed.
The
installation manager first installs any prerequisites that are not installed
on the computer, such as .net framework. It then installs the selected
products in this order: SolidWorks, eDrawings, SolidWorks viewer, DWGeditor,
SolidWorks Explorer, SolidWorks Simulation, SolidWorks
Motion, SolidWorks Flow Simulation, SolidWorks Simulation Premium, APIs.
To recover from a failed or cancelled installation:
Record the error message and product code for the installation that failed, as shown on the Installation Errors or Installation Cancelled screen.
If
you are prompted for a source file and are not applying a SolidWorks patch,
the installation or computer may be corrupt. Contact your
SolidWorks reseller.
Reboot the computer.
To ensure that no SolidWorks products are running, in Windows, press Ctr+Alt+Del to open the Task Manager.
On the Processes tab, if any of the following processes appear under Image Name, select them and click End Process.
|
SLDWORKS.exe |
pdmwVaultAdmin.exe |
If the application is already installed and you were trying to modify or remove it, try to repair the installation.
Click Start, Control Panel, Add or Remove Programs.
Select the version of SolidWorks that failed.
If there is no entry for
the SolidWorks version you are trying to install, repeat the installation
process.
Do one of the following:
To retry, click Change and select all products that failed to install or were skipped during the installation.
To skip the failed installation, click Change and select all products that were skipped during the installation. Clear the product that failed to install.
To abandon the installation, click Remove and select any products that were installed.
This will not restore the
previous version of any products you are upgrading.
In Windows, click Start, Control Panel, Add or Remove Programs.
Select the version of SolidWorks that failed and click Change.
At the bottom of the Welcome screen, click Repair this installation.
Select the product that failed to install or remove and click Repair.
You
can repair an individual installation. You cannot repair a administrative
image installation; you must uninstall and then reinstall the administrative
image.
If modifying or repairing the installation fails, contact your local SolidWorks reseller with the information gathered from this screen. You may also be asked to provide a zip file of the Installation Manager log files.
To zip the Installation Manager log files:
Locate the log files:
On Windows XP: C:\Documents and Settings\<username>\Application Data\IM\
On Windows Vista: C:\Users\<username>\Local\Roaming\Appdata\IM\
If you cannot find the folder,
it may be hidden. In
Windows Explorer, click Tools,
Folder Options. On the View
tab, under Advanced settings,
select Show hidden files and folders
for Hidden files and folders.
Zip the top-level contents of this folder except for files with extensions .exe and .dll.